Fans of Texas Roadhouse are often curious about the inner workings of the beloved steakhouse chain. While the best cut of steak at Texas Roadhouse is worth every penny, customers can’t get enough of the secrets and hacks behind the scenes. But what you might not realize is that there is a team of people, “secret shoppers,” dedicated to keeping the experience at various locations top-notch with their quality-control feedback.
When secret shoppers (posing as anonymous diners) visit one of the steakhouse’s locations, they’re required to check and evaluate a number of areas, such as the cleanliness of the bathrooms, the service provided, and the quality of the food and drinks. Shoppers usually know ahead of time what they’ll need to focus on, so when they arrive they know what areas they should be taking thorough notes on. With the feedback, Texas Roadhouse can then implement any necessary changes to reinforce its standards.
How to become a Texas Roadhouse secret shopper
To become a secret shopper with Texas Roadhouse, you must sign up and apply to companies that provide this service for the popular chain. Signing up is easy and takes just a few steps online. There is one strict requirement: Those who become secret shoppers must have a valid social security or employee identification number to receive tax documents if they earn enough to report. Once onboarded, shoppers are either directly assigned a mystery shop at locations like Texas Roadhouse or they choose them from a job board on a first-come, first-serve basis.
Apart from earning a fee for conducting a quality control check and submitting feedback to the steakhouse, secret shoppers may also be reimbursed for eating at the chain. Typically, that requires submitting a receipt of the dinner. Sometimes, clients will request that specific items be ordered, and only those items will be reimbursed.
If you do try to become a secret shopper, know that not every company works with the same clients. So, if you can’t get enough of the taste of Texas Roadhouse’s signature biscuits or love splurging on the restaurant’s best margaritas, you’ll need to be mindful of which secret shopper company you apply to.
